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Beyond Speed: Why Accuracy and Trust Define the Next Wave of CX Automation
- 〡 by WUPAMBO
The landscape of Customer Experience (CX) automation is undergoing a fundamental shift. For decades, boardrooms prioritized efficiency through metrics like Average Handle Time. However, as we enter 2026, the focus has moved from how fast to how reliable. Today’s leaders demand precision and risk mitigation over mere cost-cutting hype.
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