Frequently Asked Questions
Find quick answers to your questions about our automation solutions and services.
Shipping & Delivery
How long will it take to get my package?
For in-stock items, we offer same-day dispatch. If the item is not currently in stock, the lead time for dispatch is typically 3–7 business days.
Do you offer international shipping?
Yes, we provide reliable international shipping to over 150+ countries worldwide, ensuring critical parts reach your facility wherever you are.
Here are the full details of our Shipping Policy
How can I track my order status?
Once shipped, you will receive a tracking number and a direct link to the carrier’s website via email or SMS to monitor your package in real-time.
Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your address. We can only make changes before the order has been processed and packaged for shipment.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the order date. If you are not satisfied, you may return the item for a full refund of the purchase price, excluding shipping fees.
Do you offer refunds for all items?
Yes, we aim for complete satisfaction. Refunds are processed once the item is returned and inspected, subject to our standard sales terms and conditions.
What if I received a defective or incorrect item?
We apologize for any errors. Please contact our support team immediately with photos of the item, and we will prioritize a replacement or exchange for you.
How do I modify or cancel my order?
Contact us as soon as possible. We can modify or cancel orders only before they enter the processing and packaging stage.
Warranty & Repair
Do you offer a warranty for your products?
Absolutely. All our products are covered by a comprehensive 12-month warranty, ensuring long-term reliability for your industrial operations.
What does the 12-month warranty cover?
The warranty covers any functional defects found within 12 months of purchase, subject to our standard Terms and Conditions.
How do I initiate a warranty claim?
If a component is found defective, contact our dedicated customer support team with your order details to start the verification and repair/replacement process.
Please get in touch for more information.
Are your parts guaranteed to be original?
Yes, we are committed to quality. Every part we supply is guaranteed to be 100% original, brand-new, and factory-sealed.
Payments & Safety
What payment methods do you accept?
We accept 100% T/T (Telegraphic Transfer) before shipping. For lead-time items, a 30% deposit is required, with the 70% balance due before dispatch.
Can I pay in RMB if I have an agent in China?
Yes, if you have a local agent in China, please contact us directly to arrange for an RMB transfer.
Is my payment and data safe with you?
We prioritize security. All transactions and customer data are handled with strict confidentiality and through secure banking channels.
Do you offer any price guarantees?
Yes, we provide a Best Price Guarantee, ensuring our products are always offered at the most competitive prices in the market.